To better protect your privacy, we provide this Privacy Policy explaining our online information practices with respect to your personal data collected. This Privacy Policy describes how BVB Substrates processes your personal data and why we need certain information. The privacy policy applies exclusively to (all) BVB services. By visiting our website (or .nl) you agree to our privacy policy.

Most of our services do not require any form of registration, enabling you to visit our Website without telling us who you are. However, some services may require you to provide us with personal data. Personal data is described as any information relating to an identified or identifiable natural person. We gather personal data you provide (such as your name, address, email address and phone number, your interests, requests, etc.) when you request information or when you otherwise communicate with us. When personal data is requested on the Website, some requests are marked as “Required;” this personal data is necessary to allow you to participate in the feature or service you want to use.

Next to that we process personal information of our customers to be able to deliver orders and to arrange billing for these products or services.

In addition, when you visit the Website, we gather certain information that does not relate to an identified or identifiable natural person, regarding the means that are used to access the Website. We collect this data via cookies. Cookies are files or pieces of information that may be stored on your computer when you visit the Website. Cookies are used to distinguish you from another user and enables swift passage from one page to the next on our Website. This allows us to understand how people use our Website and to help us improve their structure and content.

We use the personal data collected at the Website for the following purposes:

– To understand your needs and preferences, to develop, market, sell or provide products and services, and to (possibly) conduct research and evaluations.
– To tailor your experience on the Website to your interests and geographic region.
– To detect and protect BVB Substrates and other third parties against error, negligence, fraud, theft and other illegal activities and to audit compliance with policies.
– To fulfill your requests for our services (such as your request to receiving the BVB Substrates newsletter), to respond to your inquiries about our offerings and to make other offerings that we believe that may be of interest to you.

As mentioned before we also collect and process data from our customers to fulfill orders and billing.

As permitted by, and in compliance with, any legal or regulatory requirements.


We collect and process the personal data of we receive through the Website for the purposes described above. We do not sell (or rent) your personal data to third parties, and do not share or trade your personal data with third parties.

Service Providers: Personal data collected on will be disclosed to other companies and individuals that perform certain functions on our behalf, such as monitoring Website activity. Such parties only have access to the personal data needed to perform these functions on our behalf and may not use or store the information for any other purpose(s).

Compliance with Law/Safety: BVB Substrates may disclose specific personal data based on a good-faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of the Website, the Website itself, or the public.

If you are also interested in product offerings and other information about BVB Substrates, you may sign up to receive the BVB Substrates newsletter. Existing BVB Substrates customers may receive e-mail and other electronic communications.

You can easily unsubscribe (opt out) to all e-mail and other elecronic communications from BVB Substrates by following the “unsubscribe” link in the email correspondence

To ensure compliance with federal law, we do not knowingly collect or maintain personal data provided by children under the age of 18 on the Website.

This privacy Policy may be revised over time as new features are added to the Website. Should there be a material change to our personal data collection or usage practices, the change will be applied only to personal data collected on an ongoing, forward basis and the “Effective Date” of the policy will be updated.

We take information security seriously and use all reasonable technical and organizational measure to help prevent unauthorized access or loss of personal data.

BVB Substrates limits the number of employees that have access to the databases that contain personal data of our customers, and our employees are advised of the importance of such confidentiality. While we implement these security measures, you should be aware that 100% security is not always possible, so please be aware that you provide your personal data.

Whenever we process personal data, we take reasonable steps to ensure that such data is kept accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your personal data if such processing is not reasonably required for a legitimate business purpose as described in this Privacy Policy or our compliance with law.

Should you wish to contact us regarding our use of your personal data or object to the processing of your personal data, please contact us at the contact details below. If you contact us, please note the specific information you would like us to correct, update or delete and be ready to show us a proper identification of you.

If you have questions or complaints concerning this Privacy Policy or our use of your personal data, please contact us
BVB Substrates Coldenhovenlaan 10
2678 PS De Lier
T: 0031 174 535 455
KVK: 24232218